Posts

5 Things Productive People Don’t Do

Being a productivity expert means people are often ask me for ways to get more done. Many people, I find, approach this from the wrong angle. They want to know how they can write their lists for maximum efficiency or what smartphone app is going to manage their busy schedule. While these things can help, being productive isn’t so much about what you do, it’s more about what you don’t do.

I am a big believer in doing less with my day. This may seem like it’s at odds with being productive, but it’s much better to do a few things really well then lots of things poorly. For example, if you do a rushed job when you vacuum, you will probably have to go over it again in a couple of days. However, if you  try to reach into every nook and cranny you won’t have to worry about vacuuming again for a while. Read more

CoSchedule Is A Smart Way to Schedule Social Media

cos-logo-icon-orgwht-250x250I’m all about shortcuts and tricks to get more done and with managing this blog — it’s no different.  I pre-schedule blog posts in WordPress so I don’t have to worry about them.  I also use Buffer and Hootsuite to help fill up my social media calendars. That way I can set everything up ahead of time and be less stressed out about having to tweet or Facebook a message.  Plus, I have a day job so it’s essential to automate so I can make the most of my time.

Scheduling social media has always been a hassle for me though.  I’ve had the help of some wonderful interns but it’s just one of those things that I always dread doing.  It’s normally the last thing I think about but something I know is so important to the survival of this blog.

It should be fun but often it’s not. Read more

Stop Googling Yourself

mentionI have a confession — I’ve been known to casually Google myself every now and again. Come on…we’ve all done it! I even have Google alerts set up for my name, and a few keywords like list making and to-do lists. But there’s a better way!

I’ve discovered the app and website Mention. It’s amazing and acts like your own personal Internet trolling system. I started using it just before my book Listful Thinking launched because I want to know who is talking about it on the Internet. It can be hard to track them down using Google alerts only.  Infact, Google alerts hasn’t alerted me at all about the book. What’s up with that? Read more

Using Social Media To Get Social In Person

Socializing

(Photo credit: zerok)

This new social media age has made friendships and dating more and more digital. The “social” aspect of being social is quickly diminishing. Don’t get me wrong I love my technology and apps as you know – but face-to-face communication shouldn’t go out of style. And this is coming from a person who loves alone time. Friendships are so important for your mind, body and soul. Here’s just a few benefits:

1. Great support system: Having friends at your side means you always have someone to lean on. In good times and bad you have someone there for you.

2. Happiness: Good friends equal good company. What is better then having a BFF to gossip with, watch chick flicks, or share a bottle of wine over some laughs? Friends can brighten your day and just make you happier.
Read more

5 Ways to be a Better Complainer and Get What You Want

United Breaks Guitars

United Breaks Guitars (Photo credit: Wikipedia)

A few weeks ago, I told you about an app that helps you skip the wait-time when calling customer service. However, just because you get to talk to a person faster doesn’t necessarily mean you’re going to get what you want. I’ve had amazing customer service, but I’ve also had really horrendous help that leaves me so frustrated. You know what I mean – it can be really hard to keep your cool when the stranger on the other end of the phone is being difficult about their company shipping you the wrong pair of pants.

A few years ago Dave Carroll was flying United Airlines when he noticed that the people loading the plane were throwing his guitar around, resulting in a broken guitar when he landed. He spent months dealing with United’s customer service, only to discover that they weren’t going to do a thing about his smashed guitar. Dave took matters into his own hands, writing the song “United Breaks Guitars” and exposing the airline’s bad behavior in a viral video that resulted in United reaching out to David and offering to replace his unusual guitar. Now, when the rest of us have to get a new guitar, we can’t quite get United Airlines to send one for us. Instead, we can compare a range of small bodied guitars on a site like thesoundjunky until we find the guitar that is right for us.
I know that we don’t all have the luxury (or the musical ability) to handle bad customer service the way Dave did, but here are a few ways anyone can complain smarter and get better customer service: Read more